Frequently Asked Questions
Find helpful information related to compound purity, storage and handling, certificates of authenticity (C.O.A.), shipping, wholesale and bulk orders, refunds and exchanges and much more.
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Compound Purity is a research supply company. ALL products on our website are sold for research and laboratory use. The products should not be used in form of cosmetic, food additive, chemical, drugs, or other applications not classified in this document. The listing of a material on this site does not constitute a license to its use in infringement of any patent. All customers represent and warrant that through their own review and study that they are fully aware and knowledgeable about the following: Government regulations regarding the use of and exposure to all products. The health and safety hazards associated with the handling of the products they purchase. The necessity of adequately warning of the health and safety hazards associated with any products. The company holds its right to cancel any purchase done if there is any proof or the company sees that you are buying for use other than it is sold for. “Compound Purity” products are intended solely for laboratory research purposes and are not to be used for any other purposes, including but not limited to vitro diagnostic purpose, in food drugs, medical devices, or cosmetics for humans or animals or for commercial purposes. The purchaser agrees that the products have not been sterilized or tested by “Compound Purity” for safety and efficacy in food, drug, medical device, cosmetic, commercial or any other use. The purchaser expressly represents and warrants to “Compound Purity” that the purchaser will properly test, use, manufacture and market any products purchased from “Compound Purity” and/or materials produced with products purchased from “Compound Purity” in accordance with the practices of a reliable person who is experienced in the field and in strict compliance with all applicable laws and regulations, now and hereinafter enacted.
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We pack and ship all orders in the U.S.A.
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Compound Purity is a research supply company. Our products are sold for research purposes only. They are not intended for human or animal use or testing. Any implication of human or animal use will result in the cancellation of your order.
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All peptides are sold in 3ml glass vials.
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Mannitol, a sugar based stabilizer is used in most peptides.
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Peptides are widely used in chemistry and play a key role in many experiments. This may involve protein purification, protein modification, and various interactional studies. We are solely a research supply company. Our products are intended for experienced researchers only. We do not include instructions or directions.
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We carefully select and only work with the highest quality ingredients/products. Each batch is laboratory tested for purity at at least one lab. In some cases you’ll see multiple test results from different labs. Results of the tests are published on the product page of our website. If you would like to conduct a test on your particular product you can do so at any licensed HPLC testing facility. If any of our products fail the test we will refund your order plus shipping.
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Peptides have a printed batch number on the label which correlate to a COA.
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All products under our Vitamins/Aminos tab include ultra pure water and 2% alcohol.
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Compound Purity ships with USPS.
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We ship Priority Mail via USPS. Shipping times vary depending on your location and delays may be subject to your shipment with consideration to inclement weather.
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Orders are packed and shipped 5 days a week, Monday through Friday excluding holidays. The shipping cutoff time is 2pm, est. for weekdays and 12pm, est. on Saturdays. Orders placed before 2pm, est., Monday-Friday will be shipped same day. Orders placed after 2pm, est. Monday-Friday will be shipped the following business day. Orders placed on Saturdays will ship Monday. Payment must be cleared in order for your order to ship. All orders placed after 2pm, set will be shipped the following day following our schedule in the line above.
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Please contact us for expedited shipping options.
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No, we do not ship to Australia or the U.K.. Compound Purity offers shipping in the United States and Canada only. There are no exceptions.
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Although carrier issues are beyond our scope of our control, we recommend looking around your property for the package. Sometimes carriers leave parcels in inconspicuous areas for safety reasons or they may have delivered to a neighbor next door. Rest assured, we want you to receive your items. If your package says delivered but you have not received it you must complete the following steps in order for us to reship your items out. 1. Contact your local post office or if you have a relationship with your delivery person, ask them to check their truck/facility. 2. File a lost package claim with your carrier. You can use the link here: https://onlineclaims.usps.com/ All of the information you need to file your claim can be found in the tracking email that we sent to you. 3. The carrier will provide you with a claim number or confirmation email of your claim being filed. Please forward a copy of the claim number or screenshot of the confirmation email and our shipping department will discuss your reshipment.
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Orders ship from our facility 6 days a week, Monday through Saturday, excluding holidays. If you contact us prior to the shipment being sent out we will do our best to get the correct address updated. Please text or call 561-327-3282 or send an email to support@compoundpurity.com with your name, order number, and updated address. If your order has already shipped we are unable to do anything further.
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We place a high value on your privacy, so your orders will always be shipped in standard United States Postal Service packaging. Our shipping is fast and discreet with no indication of the contents on the outer packaging. The return address on your package will appear as “SHIPPING MANAGER”.
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If you forgot to add your discount code at checkout you must reach out to us via email or text message within the first 30 minutes of placing your order. AS A ONE TIME COURTESY, we can send you the savings amount in the form of a store credit only. We cannot refund the difference regardless of your payment method.
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We do not honor sale prices outside of the sale dates. We run sale monthly; if you miss a sale, make sure you are signed up for our email newsletter and SMS marketing messages. Additionally, you’ll always be able to experience great savings again the following month.
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Yes, we offer bulk purchasing and also offer various discounts. Please email or text us for more information.
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Although mistakes happen, our shipping department works diligently to ensure each parcel is handled with care. If you receive the wrong item please email or text us as soon as possible with your order number and a photo of the items you received. We will correct the problem immediately and send out the correct item(s) on the same or next business day that we are made aware of the issue. You must submit a photo of the items received in order for us to process a reshipment.
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We offer free replacements on items that have been damaged during transport/shipping. If you received a damaged or broken item, please send us a photo immediately so we can send out a new product.
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We offer exchanges on unopened items within 30 days of your order being placed. The item must be unopened and unused. Already reconstituted products do not quality for a refund of exchange. The customer is responsible for the shipping fees associated with the return/exchange.
